wimph Terms & Conditions

In these Terms and Conditions, the following definitions shall apply unless the context clearly indicates otherwise:

• "wimph", "we", "us", or "our" refers to the operator of the wimph online casino and sports betting platform accessible at wimph.cam, operating under PAGCOR regulation.
• "Platform" refers to the wimph website at wimph.cam, including all games, features, services, tools, and content made available therein.
• "Player", "you", or "your" refers to any individual who accesses, registers for, or uses the wimph Platform.
• "Account" refers to the registered member account held by a Player on the wimph Platform.
• "Balance" refers to the Philippine Peso (PHP) funds held within a Player's wimph Account, including real-money balances and any applicable bonus balances.
• "Bonus" refers to any promotional credit, free bet, free spin, cashback, reload credit, or other incentive offered by wimph to Players under specific promotional terms.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government body responsible for regulating online gaming operations in the Philippines.
• "Terms" refers to these Terms and Conditions, as may be amended by wimph from time to time.
• "Applicable Law" refers to all Philippine laws, regulations, PAGCOR issuances, and other legal requirements applicable to online gaming in the Philippines.

By accessing the wimph Platform, creating an Account, depositing funds, placing any bet or wager, or using any feature of the wimph service, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with the wimph Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the wimph Platform and close your Account. Continued use of the Platform after any posted amendment to these Terms constitutes your acceptance of the revised Terms.

To open and maintain a wimph Account and access the Platform's gambling services, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, as required under Philippine law governing casino-style gambling regulated by PAGCOR.
• You must be a natural person with legal capacity to enter into binding contracts under Philippine law.
• You must be accessing the Platform from a jurisdiction where online gambling is not prohibited under the laws applicable to you.
• You must not be a current employee, contractor, director, officer, or immediate family member of an employee of wimph or any of its affiliated entities, game providers, or technology suppliers.
• You must not be a person whose Account has been previously closed by wimph for breach of these Terms, fraudulent conduct, or at your own request under a self-exclusion arrangement.
• You must not be included on any government-mandated exclusion list or registered self-exclusion register maintained by PAGCOR or any other relevant authority.

Each individual Player may hold only one (1) active Account on the wimph Platform. Registering multiple Accounts, whether under the same or different names, is strictly prohibited and constitutes a material breach of these Terms. Any duplicate Account discovered by wimph will be closed, and all balances held therein — including any pending withdrawals — are subject to forfeiture.

During registration, you are required to provide accurate, current, and complete information including:

• Your full legal name as it appears on your government-issued identification
• A valid, active Philippine mobile number registered in your own name
• A valid email address to which you have exclusive access
• Your date of birth
• A secure password of your choosing that meets wimph's minimum complexity requirements

You undertake to keep your Account information accurate and up to date at all times. Any change to your name, contact details, or other registered information must be communicated to wimph through the designated account verification process. wimph may require documentary evidence of any changes prior to updating your Account records.

wimph reserves the right to refuse Account registration, suspend an existing Account, or close an Account at any time where it has reasonable grounds to believe that the information provided is false, misleading, incomplete, or in breach of these Terms.

You are solely and entirely responsible for maintaining the confidentiality and security of your wimph Login credentials, including your username and password. You must not disclose your credentials to any third party under any circumstances, including persons claiming to be wimph customer support representatives. Legitimate wimph staff will never request your password.

All activity conducted through your Account, including bets placed, deposits made, and withdrawals initiated, is deemed to have been carried out by you. wimph accepts no liability for any loss or damage arising from your failure to maintain the security of your Account credentials, including where your Account is accessed by an unauthorised party as a result of your own negligence.

If you suspect that your Account has been accessed without your authorisation, you must:

• Immediately contact wimph's 24/7 customer support via live chat or email at [email protected]
• Change your password through the Account settings page immediately if you still have access
• Report the incident to your e-wallet provider (GCash, Maya) or bank if any linked payment methods may be compromised
• Provide wimph with all information necessary to investigate the suspected unauthorised access

All transactions on the wimph Platform are conducted in Philippine Peso (PHP). wimph does not accept deposits in any other fiat currency. USDT TRC20 cryptocurrency deposits are accepted subject to current exchange rates applied at the time of the transaction; all crypto deposits are converted to PHP upon receipt and credited to your Account Balance accordingly.

wimph currently accepts deposits and processes withdrawals via the following payment methods:

• GCash — Instant deposits; same-day withdrawals
• Maya (formerly PayMaya) — Instant deposits; same-day withdrawals
• BPI (Bank of the Philippine Islands) — Bank transfer; settlement within 24 hours
• BDO (Banco de Oro) — Bank transfer; settlement within 24 hours
• UnionBank of the Philippines — Bank transfer; settlement within 24 hours
• 7-Eleven Cliqq — Over-the-counter cash deposit
• USDT TRC20 — Cryptocurrency; converted to PHP at prevailing rate upon receipt
• Coins.ph — E-wallet; settlement times as per Coins.ph network processing

Deposits and withdrawals must be made using payment methods registered in your own legal name. Third-party deposits — where the sending account does not match the name on your wimph Account — are prohibited and will be reversed. wimph performs identity verification on withdrawals and may request supporting documentation before processing any withdrawal.

wimph does not charge internal processing fees on standard PHP withdrawals. However, your bank, e-wallet provider, or payment platform may apply their own transaction fees, which are outside wimph's control and are your sole responsibility. Minimum and maximum transaction amounts are displayed within the Cashier section of your Account and are subject to change at wimph's discretion.

wimph may offer various promotional bonuses, free credits, cashback arrangements, and other incentives to Players from time to time. Each promotion is governed by its own specific terms and conditions, including applicable wagering requirements, game restrictions, minimum deposit conditions, expiry dates, and maximum withdrawal limits. Promotional terms are displayed in the Promotions section of the Platform and are incorporated into these Terms by reference.

The following general bonus rules apply across all wimph promotions:

• Bonuses may only be claimed by the Account holder for whom the bonus was issued. Bonuses are non-transferable between Accounts.
• Bonus funds are separate from real-money Balance and are subject to applicable wagering requirements before conversion to withdrawable funds.
• wimph reserves the right to withhold, void, or reverse a bonus where it determines that the bonus was claimed through fraudulent means, coordinated multi-account bonus abuse, or any strategy designed to exploit bonus conditions.
• Players who register solely for the purpose of claiming bonuses without genuine gaming activity may have their bonuses cancelled and Accounts reviewed.
• Bonuses have expiry dates. Expired bonus funds and any winnings accumulated from expired bonus funds will be removed from the Account without notice.
• wimph may modify, suspend, or terminate any promotion at any time with or without prior notice, subject to honouring obligations already incurred under an existing promotion.

The following conduct is strictly prohibited on the wimph Platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of balances, and reporting to PAGCOR or law enforcement authorities:

• Registering more than one Account, or facilitating the registration of an Account on behalf of another person
• Providing false, misleading, or inaccurate personal information during registration or in any subsequent identity verification process
• Using the Platform to launder money or proceeds of criminal activity; all suspicious transactions are reported to the Anti-Money Laundering Council (AMLC) as required by Philippine law
• Exploiting software errors, glitches, or vulnerabilities in games or the Platform to gain an unfair advantage
• Using automated software, bots, scripts, artificial intelligence tools, or any other non-human means to interact with the Platform or place bets
• Colluding with other Players or with Platform staff to gain an unfair advantage in any game
• Engaging in match-fixing, spot-fixing, or any form of manipulation of sporting events on which wimph offers betting markets
• Accessing or attempting to access the wimph Platform from a jurisdiction where such access is prohibited by Applicable Law
• Accessing the Platform as a person under 21 years of age
• Attempting to circumvent wimph's responsible gaming tools, self-exclusion arrangements, or deposit limits

All content on the wimph Platform, including but not limited to the wimph brand name, logo, trade dress, website design, software code, game interfaces, graphics, text, data, and any other materials made available through the Platform, is the exclusive intellectual property of wimph or its licensed suppliers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not grant you any right to download, copy, reproduce, distribute, modify, publicly display, reverse engineer, or create derivative works from any part of the Platform or its content without wimph's express prior written consent.

Game titles, software, and content provided by third-party game suppliers on the wimph Platform (including but not limited to JILI Games, PG Soft, Pragmatic Play, Evolution Gaming, and Spade Gaming) remain the intellectual property of their respective owners and are subject to those parties' own licensing terms.

To the fullest extent permitted by Applicable Law, wimph and its directors, officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform, even if wimph has been advised of the possibility of such damages.

wimph's total aggregate liability to any Player for any claim arising out of or in connection with these Terms or the Platform shall not exceed the total amount deposited by that Player in the twelve (12) months immediately preceding the date on which the claim arises.

Nothing in these Terms shall exclude or limit wimph's liability for:

• Death or personal injury caused by wimph's negligence
• Fraud or fraudulent misrepresentation by wimph
• Any liability that cannot be excluded or limited under Applicable Law

The Platform is provided on an "as is" and "as available" basis. wimph makes no warranties, express or implied, regarding the Platform's availability, accuracy, completeness, reliability, or fitness for any particular purpose. Scheduled maintenance, unscheduled technical interruptions, and third-party network failures may affect Platform availability, and wimph does not guarantee uninterrupted access.

wimph is committed to promoting responsible gaming practices and takes its obligations under PAGCOR regulation seriously. Gambling at wimph is intended to be a form of entertainment. If gambling ceases to be entertaining and begins to cause financial, emotional, or social harm, wimph encourages you to make use of the responsible gaming tools available within your Account and to seek professional support.

The following responsible gaming tools are available to all wimph Account holders:

• Deposit Limits: Set daily, weekly, or monthly PHP deposit limits on your Account. Limit reductions take effect immediately; limit increases require a mandatory cooling-off period.
• Session Time Alerts: Configure notifications to remind you of your gaming session duration at intervals of your choosing.
• Cooling-Off Periods: Temporarily restrict access to your Account for a defined period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the wimph Platform. Self-exclusion requests, once confirmed, take effect within 24 hours and cannot be reversed during the exclusion period.

All players must be 21 years of age or older to use wimph. If you are concerned about a minor having access to the Platform, please use parental control software on shared devices and ensure that your wimph Login credentials are kept confidential. wimph will cooperate fully with PAGCOR in any investigation relating to underage gambling.

If you believe your gambling has become problematic, we encourage you to contact the PAGCOR Responsible Gaming Hotline or consult a professional counselor. wimph support can be reached at [email protected] for guidance on accessing responsible gaming tools on the Platform.

In the event of any dispute arising from your use of the wimph Platform, including disputes relating to game outcomes, transaction processing, bonus terms, or Account management, you must first contact wimph's customer support team via live chat or email at [email protected]. wimph will use its reasonable endeavours to resolve your complaint within five (5) business days of receipt.

Game outcome disputes shall be determined by reference to wimph's server-side game logs, which constitute the definitive record of all game events. In the case of any discrepancy between information displayed on your device or browser and wimph's server-side records, the server-side records shall prevail.

If your complaint cannot be resolved to your satisfaction at the first support level, you may request escalation to wimph's disputes resolution team. Escalated complaints will be reviewed within fifteen (15) business days. Decisions made by wimph's disputes resolution team are final and binding unless otherwise required by Applicable Law or PAGCOR directive.

Where a dispute remains unresolved after exhausting wimph's internal resolution process, you may refer the matter to PAGCOR's complaint handling mechanisms as applicable to PAGCOR-licensed online gaming operators in the Philippines.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

You agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any dispute that cannot be resolved through wimph's internal dispute resolution process or through PAGCOR's regulatory mechanisms. Nothing in this clause limits wimph's right to seek emergency injunctive or other equitable relief in any court of competent jurisdiction.

The wimph Platform is operated under a PAGCOR licence. All regulatory matters, licensing conditions, and compliance obligations are governed by PAGCOR rules and applicable Philippine gaming legislation, including but not limited to Presidential Decree No. 1869 and its implementing regulations.

wimph reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Where changes are material, wimph will provide reasonable notice of the amendments by posting the updated Terms on the Platform with a revised effective date and, where practicable, by notifying registered Account holders via email or in-Platform notification.

Your continued use of the wimph Platform following the posting of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and close your Account prior to the effective date of the amendment. It is your responsibility to review these Terms periodically for any changes.

No variation to these Terms shall be effective unless it is made in writing and signed by an authorised representative of wimph. No conduct by wimph or any of its employees or agents shall be construed as a waiver of any provision of these Terms unless confirmed in writing.

For any questions, concerns, or disputes relating to these Terms and Conditions, or for any matter relating to your wimph Account, you may contact wimph through the following channels:

• Email Support: [email protected] — available 24/7; typical response time within 2–4 hours on Philippine Standard Time
• Live Chat: Available directly within the wimph Platform interface; available 24/7 with real-time responses
• Website: wimph.cam

When contacting wimph regarding an Account matter, please have your registered email address, registered mobile number, and Account username ready for identity verification purposes. wimph's support team, operating on Philippine Standard Time (PST, UTC+8), serves players across Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.